Platform guide
How Tivarelo works
Follow the full journey from account creation and survey eligibility to Coin validation, regional rewards, and account security.
Tivarelo brings eligible surveys, verified Coin records, and regional digital rewards into one account. A survey provider supplies and validates the survey; Tivarelo records the verified result and manages eligible reward requests.
1. Create and verify your account
Create an account with a username, email address, and password. Email verification helps confirm that the account belongs to you. You can later enable TOTP-based two-factor authentication for additional protection.
Multiple accounts, self-referrals, or false age, country, and identity information may lead to an account or reward review.
2. Open an eligible survey
Tivarelo currently integrates CPX Research for eligible surveys. The provider decides which surveys are available based on factors such as profile, device, location, and the audience required by a research project.
A survey can open on a separate provider screen. Accurate and consistent answers are important for matching and validation, but opening a survey does not guarantee that you will qualify or finish it.
3. Wait for Coin validation
The completion event sent by the provider is validated before it becomes final. Coins may become available or remain under review. Duplicate, invalid, refunded, or ineligible events can be rejected or reversed later.
Verified partner earnings, referral rewards, and daily bonuses are different ledger events. The Reward Rules explain which events count toward each feature.
4. Choose a reward that matches your region
The Reward Store displays the brand, value, Coin cost, country, and stock before a request. Your selected country puts the most relevant products first, while other country catalogs remain available to browse.
After a request is submitted, its status is shown in your account. If something goes wrong, open a support ticket and share the relevant transaction reference without sending your password or gift-card code.
FAQ
Frequently asked questions
Does Tivarelo create its own surveys?
No. Eligible surveys are supplied through an integrated third-party provider. Tivarelo manages the account, Coin ledger, rules, and reward experience.
Why are my Coins under review?
Provider validation or security checks may still be pending. Review time can vary by event.
How can I protect my account?
Use a unique password, verify your email, and enable TOTP two-factor authentication from Settings.